Question 1

HOW DO I KNOW WHICH MEMBERSHIP IS RIGHT FOR ME?

Accepted Answer

We can help you choose the right membership for your personal skin goals. Email us at rd.luxeskinclub@gmail.com or message (250) 600-1355.

Question 2

WHAT IS THE MINIMUM MEMBERSHIP COMMITMENT?

Accepted Answer

Memberships are billed monthly. We ask for a six month commitment.

Question 3

WHAT DISCOUNTS ARE INCLUDED FOR MEMBERS?

Accepted Answer

Members receive a discount on all brow/wax services. They cannot be combined with additional discounts and promotions.

Question 4

CAN I CHANGE MY MEMBERSHIP TIER?

Accepted Answer

Yes. You can upgrade or downgrade your membership at any time. You can make this request by emailing rd.luxeskinclub@gmail.com or speaking to the Esthetician in the treatment room during your next visit.

Question 5

CAN I UPGRADE MY MONTHLY FACIAL?

Accepted Answer

Yes. This is a great opportunity to try one of our other facials! The upgraded price will be the difference of your monthly membership fee and the member facial pricing.

Question 6

HOW DO I SIGN UP FOR A MEMBERSHIP?

Accepted Answer

You can sign up for a membership online or during your next visit. You can enjoy a facial and decide the membership for your personal skin goals once you have received advice from the Esthetician. We can then begin your membership before you checkout, so that it includes the facial you just received.

Question 7

HOW DO I UPDATE THE CREDIT CARD INFORMATION ASSOCIATED WITH MY MEMBERSHIP ACCOUNT?

Accepted Answer

You can update your information through our booking system or email us at rd.luxeskinclub@gmail.com.

Question 8

CAN I HAVE MORE THAN ONE FACIAL AT ONCE?

Accepted Answer

Yes. As a member, all additional treatments can be purchased at the membership price.

Question 9

CAN I PUT MY MEMBERSHIP ON HOLD?

Accepted Answer

Taking an extended vacation? You can freeze your membership for up to three months each year.

Question 10

HOW DO I CANCEL MY MEMBERSHIP?

Accepted Answer

For membership cancellations, please email us at rd.luxeskinclub@gmail.com or message (250) 600-1355.

Question 11

IS THERE A MINIMUM AGE REQUIREMENT?

Accepted Answer

We ask for members to be at least 13 years of age. Their membership agreement must be signed by their parent or legal guardian, and we asked that where possible, parents/guardians accompany them to the treatment room at least for check in and check out.

Question 12

CAN I TRANSFER MY MEMBERSHIP TO ANOTHER GUEST?

Accepted Answer

Membership facials are non-transferable.

Question 13

WHAT IS THE MEMBERSHIP POLICY?

Accepted Answer

Memberships are non-refundable, non-transferable and cannot be used or combined with other promotions or offers. Members with accounts in good standing enjoy exclusive pricing on skincare products and additional facials. Purchase or use of a membership, constitutes acceptance of the terms and conditions of the rdluxeskinclub Membership program.

Question 14

IF I DON’T MAKE IT FOR MY MONTHLY FACIAL, DO I LOSE MY FACIAL CREDIT?

Accepted Answer

If you miss a monthly facial, please contact us by emailing rd.luxeskinclub@gmail.com or message (250) 600-1355.

Question 15

CAN I SHARE MY PERKS WITH FAMILY OR FRIENDS?

Accepted Answer

No, membership perks are non-transferable.

RDLUXESKINCLUB

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