Frequently Asked Questions

We can help you choose the right membership for your personal skin goals. Email us at rd.luxeskinclub@gmail.com or message (250) 600-1355.

Memberships are billed monthly. We ask for a six month commitment.

Members receive a discount on all brow/wax services. They cannot be combined with additional discounts and promotions.

Yes. You can upgrade or downgrade your membership at any time. You can make this request by emailing rd.luxeskinclub@gmail.com or speaking to the Esthetician in the treatment room during your next visit.

Yes. This is a great opportunity to try one of our other facials! The upgraded price will be the difference of your monthly membership fee and the member facial pricing.

You can sign up for a membership online or during your next visit. You can enjoy a facial and decide the membership for your personal skin goals once you have received advice from the Esthetician. We can then begin your membership before you checkout, so that it includes the facial you just received.

You can update your information through our booking system or email us at rd.luxeskinclub@gmail.com.

Yes. As a member, all additional treatments can be purchased at the membership price.

Taking an extended vacation? You can freeze your membership for up to three months each year.

For membership cancellations, please email us at rd.luxeskinclub@gmail.com or message (250) 600-1355.

We ask for members to be at least 13 years of age. Their membership agreement must be signed by their parent or legal guardian, and we asked that where possible, parents/guardians accompany them to the treatment room at least for check in and check out.

Membership facials are non-transferable.

Memberships are non-refundable, non-transferable and cannot be used or combined with other promotions or offers. Members with accounts in good standing enjoy exclusive pricing on skincare products and additional facials. Purchase or use of a membership, constitutes acceptance of the terms and conditions of the rdluxeskinclub Membership program.

If you miss a monthly facial, please contact us by emailing rd.luxeskinclub@gmail.com or message (250) 600-1355.

No, membership perks are non-transferable.